The existing telephone system quite simply couldn’t handle the
volume of incoming calls, especially in the mornings when parents
called in to report absences. Any callers that managed to get
through without hearing the engaged tone would be subjected
to a long list of forwarding options. There was no facility to leave
a message and, as a result, most calls were referred to the
reception office. The handsets themselves were also old and in
poor repair. Call quality was crackly; using the telephone was a
rather unpleasant experience!
The school desperately needed a system that would give the
school receptionists visibility of the line status and control over call
routing. By incorporating digital features such as call forwarding,
hunt groups and messaging, the system would enable calls to be
handled far more efficiently.